Travelport Southern Africa launches dedicated Helpdesk to elevate customer experience 

Johannesburg South Africa – 13 April 2026 – Travelport Southern Africa has officially launched its new regional Helpdesk, marking a significant step forward in delivering even more responsive, localised support to travel agencies across the region. 

The Helpdesk has been purpose-built to simplify how agents access support, resolve queries, and navigate Travelport’s technology ecosystem. From GDS functionality to account management, the service centralises support into a single, streamlined experience – designed around the real-world needs of agents. 

This launch forms part of Travelport’s broader commitment to strengthening its presence in Southern Africa and investing in service excellence at a local level. As the travel industry continues to evolve, the role of technology has become more critical but so too has the need for human connection. 

“Technology, data and AI are transforming how travel is bought and sold,” says Bryan Rufener. “But at the heart of this industry are relationships. Our helpdesk is designed to bring the best of both worlds together – that is powerful technology, supported by real people who understand our customers and their businesses.” 

The helpdesk will also support recent platform advancements, including enhanced retailing capabilities and improved access to content through Travelport’s unified platform. By combining global technology with local expertise, Travelport Southern Africa is positioning itself as a partner to agencies navigating a rapidly changing landscape. 

Looking ahead, the company is focused on rebuilding market share, deepening industry partnerships, and enabling agents to compete more effectively in a digital-first world. 

With a strong emphasis on service, accessibility, and trust, the new helpdesk represents more than a support function, it signals a renewed commitment to connection in an increasingly automated world. 

About Travelport Southern Africa 

Travelport is a global travel technology company connecting travel agencies, airlines, hotels, and travel providers through a modern travel retailing platform. Its technology enables travel businesses to search, compare, book, and service travel across multiple suppliers through a single integrated platform. In Southern Africa, Travelport works with a wide network of travel agencies, corporate travel providers, and travel groups. Through its new regional operator model, the company combines its global technology platform with strong local expertise to support the evolving needs of the regional travel industry. Travelport continues to invest in modern travel retailing, including new airline distribution capabilities, AI-driven tools, and automation designed to help travel businesses operate more efficiently and deliver better traveller experiences.